Sprint paid up
I sent an e-mail to the Sprint corporate offices after my horrific technical support call. I received the standard e-mail reply, and then they sent me a survey that asked me how satisfied I was with their follow-up. Huh? A survey to see if an auto-reply e-mail makes me happy? I enjoyed the open response questions on that survey. So today I receive a phone call from Sprint. They were very sorry for the inconvenience. I reminded them AGAIN that their technical supprt staff are incompetent. To make up, they agreed to credit my account $40. Fair enough.